Smart Door Knob

Rest assured we will do everything in our power to ensure your order is delivered as soon as possible. Your parcel will be left in a secure place, however please ensure you are available upon delivery. The buyer holds all responsibility for stolen, or lost delivery as a result of input of wrong shipment information. Please double check your shipping address is correct before confirming your order. Once you have placed your order, you are committing to the sale and declaring that all information entered including the shipping address is correct.

PROCESSING TIMES

Orders can take up to 2 business days to be processed before shipment.

Any possible taxes and duties applicable to your order may be applied by customs and are the sole responsibility of the customer.

DELIVERY TIMES

Standard Shipping: 7-12 business days

UNEXPECTED DELAYS

Due to the current pandemic the delivery may take longer than the shipping times stated here. Delays imposed by the shipping carriers are beyond our control and we cannot be held responsible for this. We reserve the right to extend delivery time in any events out of our control.

We appreciate your patience in this time - and we will be doing all we can to ensure your order reaches you as soon as possible.

What is Pivot Carts?

Pivot Carts is an online store offering a curated selection of high-quality products, including electronics, clothing, beauty products, pet accessories, fitness gear, cosmetics, baby essentials, and more.

How do I place an order?

Ordering from Pivot Carts is easy!

• Browse our website and add your desired products to the cart.

• Proceed to checkout and enter your shipping details.

• Complete your purchase by selecting a payment method.

• You will receive an order confirmation via email.

What payment methods do you accept?

We accept major credit/debit cards, PayPal, and other secure payment methods to ensure a seamless checkout experience.

How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package through our website or the courier’s tracking portal.

What is your return policy?

We offer a hassle-free return policy. If you’re not satisfied with your purchase, you can return it within 30 days of delivery. The item must be unused and in its original packaging. Contact us at pivotexpress22@gmail.com for assistance.

Do you offer international shipping?

Yes! We ship worldwide. Shipping costs and delivery times vary based on location. Check our shipping policy for more details.

How do I contact customer support?

For any questions, reach out to us at pivotexpress22@gmail.com. Our customer support team is available Monday – Friday: 9 AM – 6 PM (EST).

Are the products on Pivot Carts high quality?

Absolutely! We carefully select our products from reputable manufacturers to ensure they meet our high-quality standards.

Can I modify or cancel my order?

Orders can be modified or canceled within 24 hours of placement. After this time, they are processed and cannot be changed. Contact us as soon as possible if you need adjustments.

How can I stay updated on new arrivals and promotions?

Subscribe to our newsletter and follow us on social media to stay informed about new products, exclusive discounts, and special offers!